Category Archives: Higher Education

6 Tips for Interviewers Using Skype

Remember, in order to create a goodness-of-fit between your organization and the new hire, the applicant needs to be confident in the professionalism and stability of your work environment.  How you represent your place of work is just as important as how the job candidate represents their workable value.  The following suggestions will help you to make the interview process more streamlined and professional.

1.)    Email the job applicants before the interview and inform them of the number and names of the interviewers.  Applicants can be overwhelmed with large Skype interview panels when they expected one or two interviewers. 

2.)    During the interview, take short-hand notes and make eye contact with the camera and/or screen as much as possible.  The applicant who only sees a screen full of people vigorously writing can become nervous.  In addition, staring at the crown of your heads is not as fun as you might think.

3.)    Before jumping into the interview questions, begin with introductions and small-talk.  This helps create a more comfortable interview environment compatible for effective discussion; needed to make informed decisions about the applicant.

4.)    Even though the Skype interview doesn’t have the physical presence of the applicant, treat the situation as if he or she was in the room.  This means avoid having smaller conversations while others are talking, write things down so that the applicant cannot see it on their screen (like candidate ranking sheets), and don’t eat or chew gum during the interview.  Just because it feels less formal doesn’t mean it is.

5.)     Dress professionally and represent your organization in a way that attracts quality candidates.  The first impression you make will affect the candidate’s expectation of your organization. 

6.)    Come prepared to the Skype interview knowing the candidate’s qualifications.  Simple internet search engines can also provide ample information that contributes towards knowing the candidates qualifications.  Have questions ready to ask the candidate about their qualifications and experience related to the new position.

Although rudimentary, these interview tips are often overlooked, weakening the integrity of interview processes.  Technology, such as Skype, requires extra considerations that traditional interview processes don’t need.  Digital communication is fast and cost-effective; hence, mastery of internet discussions, such as interviews, is highly recommended for 21st century professionals.

If you have any other tips add them below. 

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6 Tips for a Successful Skype Interview

The following tips are for job applicants about to have a Skype interview.  The suggestions are created from the interview panelist perspective and my next blog on Wednesday, June 6th will provide suggestions for interview panelists to make the process of a Skype interview better from an applicant’s perspective.

Six ways to increase your success during a Skype interview include:

1.) Be familiar with your video equipment before your begin.  The camera’s autofocus, your microphone volume level, the amount of laptop battery-life, and your internet signal strength are just a few tools that need to be considered and managed before you begin the interview.  I recommend practicing an hour before with a friend or colleague to ensure a streamlined presentation.  You and your interview panel will then be able to focus on the discussion and not be distracted by technical difficulties.

2.) Where is your camera positioned?  Avoid setting it on the desk below your head or on a shelf above you.  The outcomes of these two positions are unflattering and send mixed signals to the interview panel.  For example, I once interviewed a candidate and all I saw was the inside of his nostrils.  Ideally, we want to have a conversation with you at eye-level.  If your laptop or computer cannot dock a camera around eye-level, use another tool like a tripod.

3.) What is in the background? Make sure to eliminate distractions behind you so that the interviewers focus on you and not other things like your pictures, random people, a messy office, your library collection, or what’s going on outside of the window behind you. It’s funny how much an interview panel reads into the small things and even tries to infer who you are by what surrounds you. Make sure you’re sending the right message.

4.) Practice your eye contact.  Yes, talking into a camera can be awkward but Skype and other forms of virtual communication are here to stay; so you need to get comfortable and master the tools.  Before your Skype interview, practice speaking into the camera with your eye contact looking into the lens.  There isn’t anything more distracting or off-putting than someone whose eye contact is all over the place.  This is especially true when the applicant looks down at their own computer screen; all the interview panel sees is your eyelids.

5.) Professional appearance is up to you.  Digital interviews rely heavily on the first impression you make.  Besides dressing professionally, make sure that your LSF (lighting, sound, and camera frame) are how you want them.  I recommend a well-light environment that creates an up-beat and hopeful atmosphere.  Dark or overshadowed faces send heavy and sinister messages.  For sound, avoid rooms that echo and prevent interruptions such as phone calls, clock chimes, dogs barking, or doorbells ringing. Lastly, the frame refers to what the camera includes in your presentation.  Adjust the frame so that it records more than a super close headshot but don’t include your entire body.  I recommend your frame includes your upper torso (above your elbows and higher) to present a comfortable and professional video presence.

6) Be prepared.  Confidence and organization shine through Skype interviews and significantly affect your first impression.  Have a notepad, pen, a bottle of water, important questions for the interview panel, your resume, and the job description next to your computer (out-of-sight but clear and accessible if needed).  Remember, you’re interviewing the organization and interview panel just as much as they are interviewing you.  A goodness of fit should be established by you and them so show the panel that you’re really interested in their answers to your questions by taking notes and giving follow-up questions.  Also, try small-talk or casual jokes during the interview.  Most applicants using Skype are nervous and uncomfortable but preparation will help you be successfully memorable merely by being confident, comfortable, and prepared.

Good luck and let me know if this helps.

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4 Twitter Tips for Professors

1.)    Use Twitter to get to know your students, have them get to know each other, get to know previous students, campus clubs and resources, and department faculty early in the semester.

(Twitter can contribute toward greater student engagement, interest, and utilization of campus resources that compliment your teaching objectives)

2.)    Have on-going, real-time discussions about current events related to your learning objectives.  

(Unleash student creativity, interest in your topic, Twitter autonomy, and cyber collaboration; it contributes to student success in greater capacities than traditional instruction can provide)

3.)    Introduce your students to other leading authors, speakers, and researchers in your industry while staying up-to-date with the most current articles, research studies, seminars, webinars, current events, etc. that relate to the syllabus.

(Twitter combines “what you know” with “who you know”; this not only helps them learn the course content faster but also sets them up for future networking and professional opportunities)

4.)    Create a Hashtab and TweetChat forum for your class to discuss topics during conferences, seminars, or webinars.

(Class discussion during a meeting, online webinar, guest speaker, conference, etc., can stimulate greater student collaboration, engagement/interest in the topic, and lead to further investigative cyber research. TweetChat forums presuppose internet connection; therefore, students can check the references mentioned in the conference, research counter theories or opinions, collect supporting documents, etc. while still in the TweetChat discussion.  This leads to extraordinary learning)

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Online Higher Education: A brief article review

No Financial Aid, No Problem. For-Profit University Sets $199-a-Month Tuition for Online Courses, is a Chronical of Higher Education article introducing a revolutionary higher education model about for-profit online education.  I analyzed the article using political, structural, human resource, and symbolic organizational frames recommended by Bolman and Deal (2008).  The article addressed the benefits, obstacles, and controversy surrounding online education.  Even though the article stated that its online student enrollment has increased 30 to 40 percent each year, what are some other confounding variables that affect students and higher education?  Furthermore, how do employers perceive an online degree and will that perception help or hinder an online graduate’s probability of being hired?  The increasingly popular online education system provides a self-paced model creating flexible student schedules and a pay-as-you-go payment plan.

The article mentioned that online, for-profit universities are also changing the role of faculty.  Instead of a professor, faculty members are “Course Mentors”.  Their primary responsibility is to teach with little or no advisement requirements.  Furthermore, “Course Mentors” have no grading responsibilities.  “Graders” are outsourced staff with the sole responsibility to assess and record student grades (having no instruction responsibilities).  Like the online education revolution, almost every major organizational change is accompanied by new policy, new problems, and new solutions.  The question is, will educational leaders resist or embrace the changes?  Information Technology (IT) and Social Business (SB) will continue to synergize with higher education.  It will be the innovators and educational leaders who study and restructure the use of IT and SB to produce our most desired outcomes.

We will witness many intended and unintended consequences resulting from for-profit, online education.  These changes will transform traditional scholar, instructor, administrator, and employer roles.  As we redesign the college experience to fit a 21 century culture, let’s reevaluate our mission and policies from a structural, political, symbolic, and human resource organizational frame.  This strategy will help us plan and implement new initiatives contributing to the most efficient, effective, and streamlined hybrid higher education system.

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New Study: Mentoring Impacts More Than Graduation Rates

“Mentoring” can be defined as the structured, intentional and sustainable relationship between a person with more experience and knowledge (mentor) and a person with less experience and knowledge (mentee). Research has shown that mentored relationships can encourage professional and personal success, and that pre-college programs that include mentoring can more effectively help students transition from high school to college. However, a recent study conducted by the University of Nevada, Reno College of Education suggests that the act of mentoring can contribute just as many positive outcomes for mentors as it does for mentees.

The study looked at college student mentors of sixth through twelfth grade students in the University’s Dean’s Future Scholars program. The program is an outreach, research-based mentoring approach to increase high school graduation rates and college enrollment for first-generation, low-income students. In the study, the college student mentors identified themes of how mentoring affected their own lives. The college mentors stated that being a mentor enabled them to reflect on their own behaviors as a student and make better decisions leading to their own success. As a result, the mentors believed it had inspired greater motivation for achievement, improved their own study and work habits, increased their accountability to faculty, and caused them to reevaluate their own professional goals. The lesson learned: being a mentor is more than supporting the goals of another. It is an opportunity to reflect on one’s own behavior, strategies and goals. Mentoring is a win-win situation for both those aspiring to attend college in the future, as well as for current college students who serve as their mentors.

The sixth through twelfth grader students who participated in the Dean’s Future Scholars Program since its foundation in 2000, have been given the knowledge, skills, direction and support to make the decisions necessary to graduate from high school and complete college. The program recruits students during their sixth-grade year from Washoe County School District Title I schools and mentors them through high school and college. The program has established a homegrown, sustainable educational model resulting in a 90 percent and 86 percent high school graduation rate of participants the last two years, respectively. This is significant when compared to Nevada’s high school graduation rate of 56 percent and the national average graduation rate of 74 percent.

The program requires students to meet with a college student mentor regularly to review grades, establish goals, make sure the necessary steps are taken to fulfill high school graduation requirements, and plan for college. The program also hosts a summer program to provide high school math courses, early college credit and an introduction to college life. It provides tutoring, examination preparation, community service projects, campus internships, college application assistance and financial aid. The program is largely funded by private donations and grants, along with campus resources.

The mentoring component is key to any academic or professional program. Aspiring college students should consider inviting a trustworthy, knowledgeable and experienced mentor to provide guidance in their lives, and trustworthy, knowledgeable and experienced professionals should consider mentoring students. To watch a short interview with Bob Edgington, director of the Dean’s Future Scholars Program, visit http://ow.ly/adKb5. Or, for more information on the program, contact Bob Edgington at 775-784-4237 or bobdfs@unr.edu.

 

Co-authors: Tara Madden-Dent & Dr. Patricia Miltenberger

Tara Madden-Dent is a Nevada Law Instructor and PhD Candidate in higher education administration at the University of Nevada, Reno College of Education; http://taramaddendent.com  http://twitter.com/#!/DrTaraMDent   http://www.linkedin.com/in/taramaddendent

Dr. Patricia Miltenberger is professor emeritus of higher education administration at the University of Nevada, Reno College of Education. http://wolfweb.unr.edu/homepage/pmilten/  https://twitter.com/#!/coyotepat   http://www.linkedin.com/pub/pat-miltenberger/20/719/38a

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What Makes a Successful Expatriate or Student Traveling Abroad?

As I research and develop new strategies to increase USAC student, US expatriate, and transpatriate success rates, I realize that job satisfaction and mission achievement are dependent on two things: the caliber of early training/preparation and the clear expectations of individual performance.  These are the essential elements that students and employees must have in order to accomplish their learning or working objectives abroad.

Regardless of the reason for international travel, certain levels of preparation and study are required for optimal success overseas.  In the last few months, through interviewing transnational companies and researching study abroad programs, I have found that intensive international training models are lacking.  A successful trip overseas should include pre-travel assessments, continuous evaluation while abroad, and post-travel assessment in addition to supplemental cross-cultural sensitivity and customs training.  As digital citizens, communication is made easy and bimonthly updates should be protocol for every student and employee.  Dependable liaisons in both parent-country and host-country should be provided as well. Commitments to host-country relationships should be made far before the student or employee leaves the US and should be sustained while living in the host-country.  Practicing the language and using local resources while participating in internships or volunteer positions can help speed through transition stages.  Also, membership in community clubs, churches, and organizations should be considered to fast-track assimilation, strengthen relationships, maximize opportunities, and take advantage of time spent overseas.  A clear understanding of host-country cultural dimensions should prepare the traveler for the new region’s values and customs.

Did you know that the US is known for having the highest expatriate failure rates?  Research shows that this is largely due to family member cross-cultural inadaptability (not able to transition beyond culture shock stages).  Often, US expatriates travel overseas with their spouse and children but companies underestimate their influence on employee performance.  Companies should recognize the importance to thoroughly prepare family members as well as the employee.  An unhappy family can lead to an unhappy expatriate; thus a lower return rate on company investments.  Personalized training models that provide adaptation shortcuts will significantly help reduce periods of frustration and homesickness.  Mentors and SykpePals (like pen-pals) will also encourage a faster transition even before the student or employee leaves America.

As we continue to notice the impact of world staffing for global operations, we witness the development of global citizens or third country nationals (TCNs).  The amount of international accomplishment and job satisfaction presupposes the amount of time and money invested into overseas preparation.  Increase your success rate while studying or working in a foreign country by being honest with what you are expected to achieve and what you must do in order to achieve it. Visualize yourself in the new living environment and make local mentor connections to guide your transition.  Finally, dedicate sufficient time preparing for the language, cultural, and logistical differences abroad. For tricks, tips, and training, email me at tara@taramaddendent.com.  We can discuss the newest model of cross-cultural adaptation I am currently researching, designing, and testing to increase student, US expatriates, and transpatriate success rates.

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College Student Development

The most common theme I hear from my students is, “I’m not sure what I want to do”.  These college students are spending countless hours and money attending college and passing classes without really knowing who they are, who they want to be, or establishing professional goals. It’s almost as if they choose college majors based on everything but personal conviction and professional passion.  Why choose a major that you don’t love and can’t see yourself wanting to know more about the subject every day?  I know some students who have picked a degree based because it had the least number of required course credits for graduation. I wonder if that’s because some students are not sure what they want.  How important is it for a student to learn about them self, their ethics, their values, priorities, and specific goals and how would those insights impact college student success more than merely going through the motions until graduation?

Managing Oneself by Peter Drucker is a handy, quick read to stimulate self discovery and goal setting for all developing individuals; especially for college students.  The book is part of the Harvard Business Review Classic Series and was intended to shape best practices and leadership skills in managers. I believe that the concepts are significantly important for college students as well.  The concepts and lessons generate personal identification of values, ethics, and goals; everything that could help students better understand who they are now and who they want to become.

Each of the following sections are partnered with simple rational and multifaceted support guiding the reader to better understand their value system, their skills, develop a healthy professional motivation, and leads to setting professional goals:

What are my Strengths?

How do I perform?

Am I a reader or a listener?

How do I learn?

What are my values?

Where do I belong?

What should I contribute?

Responsibility for relationships

Cutting down the time students flip from one major to another will help them to graduate faster.  By narrowing their focus and aligning their passion with their studies will help them to enjoy their college experience and gain more from their research.  Managing Oneself introduces the important and critical qualities that young leaders should spend time on in order to be the most efficient in their own pursuits for success. If we’re asking our college graduates to make a choice and pick a career, let’s ensure that they’re equipped with the skills, self-identity, motivation, and personal conviction that contributes towards their graduation and professional success.

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There’s No Stopping It: Social Media in Higher Education

As we know, higher education is slow to change.  Faculty and administrator resistance is enabled by the extensive matrix of institutional paperwork, procedures, hierarchies, and traditions. Those familiar with both business and higher education know that most colleges and universities lack critical application of technology and social media.  Think about how much more effective higher education could be if faculty, administration, departments, curriculum, and outreach used social media and social business to achieve their objectives.

The thing is, our digital culture won’t wait for higher education to discuss, rationalize, and slowly implement technology into their services.  Social media has already partnered with our students who use it all day, every day.  Yes, this includes during our class time (I know my students are surfing Facebook, LinkedIn, Klout, Twitter, Pinterest, Tumbler, Hootsuite, etc).  But now, how can I redesign my instructional methods to harness the power of social media to achieve my teaching objectives?  How can faculty and administrators use social media to increase student success and organizational change?  Furthermore, how can administration use social media to increase faculty and staff effectiveness, streamline employment practices, and increase job placement for our graduates?  In the near future, I will discuss these important questions through a blog series called Presentfull starting on Monday, June 18th, 2012.  This new company is helping to revolutionize higher education and more readily streamline a P16 environment.  Administrators, faculty, and staff will use this new social media application to find it directly contributes to institutional mission achievement.

Stay tuned, we live in an exciting time and I can’t wait until I can share it with you.

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Social Business in Higher Education: Increasing Faculty Competitiveness

The following Screenr introduces a newer concept in higher education: Social Business can increase faculty competitiveness to both support research and job security.

For further information regarding my Social Network Equation mentioned in the Screenr presentation, please visit: Social Network Equation.

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21st Century Conferences: Increasing Faculty Competitiveness

[This video blog interviews Dr. Joseph Bonnici, College of Business Professor at Central Connecticut State University and Dr. MeHee Hyun, Professor of Liberal Studies at Antioch University.  The discussion introduces multiple discipline conferences and how faculty can benefit from them to increase their competitiveness and effectiveness.]

Before jumping right into the multi-disciplinary discussion, let’s take a look at what inspired me to research the issue.  I have recently established a university Publish or Perish club (PPC) to generate a culture of research and student publication.  Student members benefit from and prefer using collaborative models to co-author their publications.  Because the club is open to all university students including diverse backgrounds, grade levels, and research interests, students are reporting an increase in their writing quality and creativity.  The PPC’s multidimensional matrix of complimentary academic interests has inspired robust research through cross-discipline and cross-department communication.  Partnerships amongst the colleges of Business, Education, Engineering, Liberal Arts, Medicine, Student Affairs, the Diversity Center, and the Recreation center are just a few examples.  Students range from incoming freshmen to graduating PhD students and have shared that they benefit from working together.

This successful premise of cross-discipline collaborative student networking is transferable into faculty networks.  (Do you see where I’m heading?)  Where does faculty go to share their research and learn about new research?  Traditionally, they attend single-discipline academic conferences; but increasing trends of multiple academic disciplines have recreated higher education conferences.  For example, today I attended the 2012: International Conference for Academic Disciplines in Las Vegas, NV.  It is hosted by the International Journal of Arts and Sciences at the University of Nevada, Las Vegas.  The journal believes that the conference’s enriched culture of international perspective and academic frames provide faculty with a more robust conference experience.  Today’s multiple discipline conference and networking structure has inspired many new ideas.  For example, Dr. Donald Noone, Division of Business Professor at Caldwell College, introduced the benefits of Transformative Learning Protocols.  Even though the idea came from a business presentation, I can use the concept by customizing the model to fit my specific instructional objectives.

Complimentary research and expertise beyond a single discipline can contribute to a more dynamic research perspective.  Like the PPC, multiple discipline partnerships can offer faculty diverse research perspective that applies to their professional interest.  Isn’t this concept of blending and pairing complimentary disciplines what institutions like Harvard have done while creating their newer PhD programs? (Discipline-Plus Model)

Single-discipline conferences are beneficial by providing narrow, specific, and in-depth discussions on a related topic.  Multi-discipline conferences reflect a matrix of complimentary research interests and scholars with a common publishing goal.  These inclusive teams reach a wider audience through unbridled creative innovation.  National and international 21st century conferences help encourage co-author publication, increase educational leadership networks amongst a variety of disciplines, promotes a global culture of collaboration, and increases faculty recognition; thus increasing faculty’s competitive and professional value.  Make connections outside of your current circle and expand your scope of expertise by attending a multiple discipline conference.  Let me know how it helps you become more competitive in higher education.

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